How to Handle False Negative Reviews on Google

If you're dealing with a false negative review attack, there are a few steps you can take to protect your business's reputation. Google is an open platform that allows anyone with a Gmail account to leave reviews about your business. If you think you've received an unfair review, you can flag it for Google to review. It may seem counterintuitive to respond publicly to a review you're trying to delete, but this is the best way to get Google's attention. Google will not intervene when the consumer and the company disagree with the facts, since there is no way to know who is right and who is wrong. They do this intentionally so that consumers can freely give their opinion about the business. If you change your mind about a review, you can edit or delete it when you're signed in to your Google Account. When flagging a review that you think is against Google's review guidelines, make sure to provide all the necessary information (screenshots, reviewer profile, etc.) and contact Google Business Support. They will evaluate your request and decide whether or not to moderate or delete the review. It's important to remember that negative reviews are not always an indication of bad business practices. To protect your online business from false negative reviews, make sure to sign in to your Google My Business account and mark any questionable reviews for Google's attention. Additionally, if you want to improve your ranking on Google, consider reaching out to a professional SEO agency for help.