If you don't want to directly ask reviewers to recommend your company to other people, you can subtly thank them beforehand for doing so. Many business owners don't realize that they can respond to and manage their company's appearance on Google through their Google My Business page. However, to make things easier, you should consider configuring Google My Business notifications so that you know as soon as a customer leaves an online review. However, if you're a customer and you think you have valuable information for the business owner in relation to a specific review, you can contact them directly.
For example, if your customer has left a comment saying that they love the live chat feature that was recently added to your website, your responses can address the customer by name and also mention that your team has worked hard to launch this live chat and that you're happy that they're happy. There are some general guidelines you can follow if you're not sure how to respond to a review on your Google business profile. Before you start, we recommend that you set up Google My Business notifications so that you receive a notification every time a new customer review is published. This is because Google relies on factors such as reliability and quality of service to provide reliable results to customer inquiries, so it makes sense that these same things would help your company in its local SEO efforts and achieve a higher ranking.
Your response will now automatically appear as a response to the review in your Google My Business profile. Google My Business offers you an easy way to view, respond to and manage your organization's online reputation. The CEO uses the reviewer's name, thanks him for leaving a review, and expresses his great appreciation for the client's business. Google is the dominant search engine (especially for local “near me” searches), which is how people will find your business.
